Free Shipping on Orders Over $150! Exclusions Apply

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  • Free shipping on eligable orders over $150*

  • Made in the USA

  • Ships in 3-5 business days

Frequently Asked Questions

Post Cap Sizing

My post cap doesn't fit my post. Did I order the wrong size?

Maybe.

Often times your post is just a little swollen due to water. Just let your post dry out and your cap should fit.

Other times, you may have bought a nominal sized cap for a true sized post. (Nominal sized post are typically a half inch smaller than a true sized post) If the measurement of your post is true sized, you will need a true sized post cap.

Shipping

How long will it take to ship my order?

The production time for most of our signs and post caps are 3-5 business days, if you have a large order the production time may stretch out to 10-15 business days.

The production time for Brackets, Gate and Fence Decorations is typically 10-15 business days. We strive to exceed these times with every order.

Once your order is fulfilled, shipping typically takes between 3-5 days to arrive.

Do you ship to Canada?

  • We currently do not ship outside of the continental United States, however if an exception is made then the following applies...
  •  We do not cover excise tax or any other misc. shipping charges accessed to your shipment from any country outside of the United States.  These are taxes imposed by your country and these are your responsibility when they arrive to you.  
  •  Shipments will be sent FOB Origin and we will refund any unused origin shipment cost so the seller can pay whatever excise taxes or additional shipping cost that are needed when it reaches your country.

Returns and Refunds

How do I return a product?

Buyer has 15 calendar days to return an item from the date of receipt.

To be eligible for a return, buyer must first call our number and describe the issues with the product(s). If buyer still wishes to return the item(s), they must be unused and in the same condition they were received and must be in the original packaging. We cannot refund items that are damaged in transit back to us.

* Due to the fact that we have no control over shipping companies in countries outside of the US we do not cover damage claims or missing packages on shipments outside of the US.

 * Also due to the extreme cost of shipping products outside of the US we do not accept returns outside of the US.

Note on custom orders: We take great strides ahead of time to ensure we produce exactly what the buyer requests. Unless there is some obvious mistake on our part, there are no returns on custom orders. We take great pride in our products and if there is a mistake on our part we will work with you on a resolution.

Why is my product "Non-Refundable"?

According to our refund policy...

Non-Returnable Items

Truss brackets, Bolts, and all brackets are made to order and are custom in nature due to the variety of angles, sizes, configuration, and colors and are very expensive to make. For this reason, we do not accept returns or exchanges for our bracket products.  To ensure your bracket will fit your application please ask for measurements before ordering and double check your measurements.  

Personalized or custom-made signs, post caps, mailbox decor... or anything else that is deemed by us as custom in nature, is not returnable.  These were ordered and specified by you at the time of order and cannot be changed or returned.

Other Common Questions

Where are your products made?

All of our products are made and shipped from our shop in Madison, Indiana.