Maybe.

Often times your post is just a little swollen due to water. Just let your post dry out and your cap should fit.

Other times, you may have bought a nominal sized cap for a true sized post. (Nominal sized post are typically a half inch smaller than a true sized post) If the measurement of your post is true sized, you will need a true sized post cap.

The production time for most of our signs and post caps are 3-5 business days, if you have a large order the production time may stretch out to 10-15 business days.

The production time for Brackets, Gate and Fence Decorations is typically 10-15 business days. We strive to exceed these times with every order.

Once your order is fulfilled, shipping typically takes between 3-5 days to arrive.

• We currently do not ship outside of the continental United States, however if an exception is made then the following applies...
•  We do not cover excise tax or any other misc. shipping charges accessed to your shipment from any country outside of the United States.  These are taxes imposed by your country and these are your responsibility when they arrive to you.  
•  Shipments will be sent FOB Origin and we will refund any unused origin shipment cost so the seller can pay whatever excise taxes or additional shipping cost that are needed when it reaches your country.

The short answer is no. Constant back-and-forth emails for every proof would add a significant cost that we’d eventually have to pass on to our customers, and we want to keep our prices as fair as possible.

But we can still make it happen! If you would like to see a mock-up of your personalized sign before we fire up the shop tools, simply put that request in the "Order Notes" during checkout. We’ll be happy to send one over to make sure it’s exactly what you’re looking for before we start manufacturing.

For more information on the difference between custom and personalized work, please read our blog post: "Custom vs Personalized Signs".

The short answer is no. As a small "made-to-order" shop, it takes a significant amount of time to create, edit, and finalize custom designs. This process often involves hours—or even days—of design work before we even begin manufacturing in the shop.

For this reason, we prefer to work with you on your ideas before we provide a formal quote. This allows us to give you a much better estimate of the design time involved for your specific piece.

For a deeper look into how we handle these requests, please read our blog post: "Custom vs Personalized Signs".

All of our products are made and shipped from our shop in Madison, Indiana.

The short answer is that while our items are made of high-quality steel, all metal can rust if left unprotected. However, we take extra steps to ensure your pieces stay beautiful for years to come.

Our Premium Standard Protection
We powder coat all of our items to provide a durable, long-lasting finish. For our premium fence panels, metal posts, privacy screens, and gates, we’ve taken protection to the next level—a zinc powder coat undercoating comes standard on these items to provide the ultimate level of rust resistance.

Zinc Primer Upgrades for Post Caps
We know that post caps are often the most exposed part of a fence or deck. To provide extra peace of mind, many of our post cap selections include an option to add a zinc primer upgrade. This adds a powerful layer of corrosion resistance underneath the final color coat, specifically designed to withstand the elements.

Coastal & High-Moisture Areas
If you live in a coastal area, salt air is particularly aggressive toward metal. For these environments, we highly recommend selecting the zinc primer upgrade for any item where it isn’t already standard. Because every environment is unique, we cannot warranty against rust, so this extra layer is your best defense.

Pro-Active Maintenance
To keep your investment in top shape, we recommend:

• Regular Coating: Periodically applying a polyurethane or clear protective agent helps seal the finish against moisture.
• Quick Repairs: If an item gets scratched during installation, coat the area quickly with touch-up paint or urethane to prevent rust from taking hold in the exposed steel.

We are committed to providing the highest quality products for our Madison Iron and Wood family, and we appreciate you trusting our small veteran-owned business!

We love seeing your projects and sharing your craftsmanship with our community! There are three easy ways to leave a review:

• Automatic Email: Most customers receive an email with a direct review https://www.google.com/search?q=link a few days after their order arrives.
• On the Website: Simply find the listing for the item you purchased and click the 'Write a Review' button at the bottom of the page.
• We’ll Do It For You: If you're busy or not tech-savvy, just email us your photo and story, and we will post it for you!

Earn a Reward: To say thank you, we send a 5% discount code for photo reviews and a 10% discount code for video reviews.

For a full step-by-step guide on how to share your story, please read our blog post: Showing Off Your Craftsmanship: A Simple Guide to Sharing Your Projects."