Thank you for shopping at Madison Iron and Wood
Here at Madison Iron and Wood, we consider ourselves metal artists and we meticulously craft every item to order in our Madison, Indiana workshop at the time you place your order. Our goal is to make sure you are satisfied with our work and your purchase. We are a veteran owned family ran small business who appreciates your patronage and support.
Shipping/Production Time:
The production time for most of our signs and post caps are 3-5 business days, if you have a large order the production time may stretch out to 10-15 business days. This includes the time it takes to design, cut, sand, weld, powder-coat, and package your order. As we are a make to order shop these times may vary depending on the production volume in the shop at the time.
The production time for Brackets, Gate and Fence Decorations is typically 10-15 business days. We strive to exceed these times with every order. This production estimate includes the time it takes to design, cut, sand, bend, weld, powder-coat and package your order. Typically welded items take longer, while non-welded items tend to ship faster. That being said it also depends on the amount of production we have at the time of your order.
The production time for custom orders is 10-15 business days from the final draft.
Delivery Cost and Delivery Time Estimates (Domestic Only):
Order Total less than $100 (Excludes Rope-billed by location and weight)
- Method USPS & UPS
- Delivery Time: 3-5 days (Carrier Estimates Only)
- Cost: $8.95
Order Total $100.01 to $249.99 (Excludes Rope-billed by location and weight)
- Method USPS & UPS
- Delivery Time 3-5 days (Carrier Estimates Only)
- Cost: $12.95
Order Total $250 or more (Excludes Rope & Barn Door Hardware)
- Method USPS & UPS
- Delivery Time 5-8 days (Carrier Estimates Only)
- Cost: Free (Excludes Rope & Barn Door Hardware)
Please Note: A tracking number will be emailed to you so that you can follow your orders progress right through final delivery to your address. If you do not receive your order within two weeks, please reach out to us via our Contact Us Form so that we can help you!
If you live in an area that does not receive USPS please put that in the order notes. We will not know if USPS delivers to your location or not. We ship with the least expensive carrier which is typically USPS for smaller packages. So if you have a P.O. Box please put that along with your street number. If your package is returned undeliverable because you did not put a PO Box number in the shipping information and you do not receive USPS to your street address, re-shipment is the responsibility of the customer. Please understand shipping is expensive and it is your responsibility to give us the proper address depending on shipping method. We appreciate your understanding this.
Returns Policy:
Non-Allowed Returns/Refunds
Please understand we are a make to order business that has a large variation in each product that we offer. We are not a huge company and cannot accomplish this and offer returns on our items that are specific to your order. Also, the rising prices of supplies and the cost of shipping make it detrimental to our business. We do not buy thousands of items from overseas for pennies and sell them to you for dollars. We make most everything in house. Truss brackets, Bolts, items in coastal areas, and all brackets that are made to order and are custom in nature due to the variety of angles, sizes, configuration. These items cannot be returned or exchanged unless damaged or defective at the time of delivery. If an item is damaged by the carrier, we require you to follow the carriers' guidelines. We will assist with filing any damage claim; however, it is your responsibility to take pictures of the damaged item and return the damaged product to the carrier for us to receive a refund and therefore provide a refund to you and or a replacement. If we made a mistake with your order and it is our error, we will make it right.
If you their was a mistake in your order on our part, please contact us within 15 days and we will make it right. Please understand that you will need to to this promptly as shipping companies have damage claim times. So if you report a damage to us after a month, there is not much we can do to recover the damages. Please inspect your product immediately upon receiving and report any issues within 15 days of receiving it.
Claims for Loss or Damage (usps.com)
Undeliverable Items:
- If an order is returned to Madison Iron and Wood due to an incorrect address provided by the buyer or because of unsuccessful delivery attempts by the shipping company, we’ll gladly resend the order. However, please note that an additional shipping cost for the second delivery attempt will apply. If you do not receive service from USPS or FedEx please place this info in the notes section of your order.
- If the buyer chooses to not have an order reshipped, we will refund the product cost for post caps and nautical rope holders less a 30% restocking fee and all shipping expenses. We will not refund items such as signs and brackets that are listed as non-returnable.
- If the carrier confirms delivery of an order but the buyer indicates they did not receive the order for any reason, we will be happy to assist in tracking the order, but the buyer is responsible for filing a claim directly with the carrier. We are ultimately not responsible for the loss after it has been marked delivered, but we will do all we can to help resolve the situation.
Post Cap Returns
Please understand all of our post caps are made to order at the time you place your order. This means that we make your post cap to the size specified, to the color specified and for final post caps, we make them with the specific finial you requested. As is everything on our website which means everything is personalized to your order and this is the crux of our business.
Because our post caps are made specifically for you we do not offer returns. This is normal for any business of our nature. If you were to custom order a window from a hardware store, unless they messed up, they do not offer returns because they make it to your specific demands even though they list it on their sites. We are the same kind of business and operate in the same way. If we make a mistake we will gladly make it right, but as expenses rise in our business we cannot shoulder all responsibility for everything. We want to concentrate on making beautiful and functional art for our customers. For us to do this we need our customers to help us in making sure they measure their post correctly before they order so that we can continue our mission of making beautiful things for you. Thank you in advance for helping us in this manner.
Shipping outside of the Continental United States
- We do not currently offer shipping outside the continental United States because of the costs and extended delivery times associated with border crossings. However, should an exception be granted, the following conditions will apply:
- We do not cover excise tax or any other misc. shipping charges accessed to your shipment from any country outside of the United States. These are taxes imposed by your country and these are your responsibility when they arrive to you. We do not carry special services for shipping outside the US so we would use carriers common to us
- Shipments will be dispatched FOB Origin. Meaning the buyer assumes title and control of the goods when the carrier signs the bill of lading at the origin pick-up location. A tracking number will be provided upon departure from our facility; however, we are not liable once the shipment leaves our premises. Returns and refunds are not accepted.
- We will allow shipment to Canada if the buyer arranges shipping and pick-up: The buyer must contact us beforehand, we will create a custom order without adding shipping costs. Once the order is ready, we will send an email and a picture of contents, the buyer will be responsible for arranging pick-up and delivery with a carrier of their choice. The buyer is also responsible for obtaining insurance on their package if desired, no refunds or returns will be permitted for shipments outside of the Continental United States.
Free Shipping and Promos:
- Free shipping is only available to areas in the continental United States.
- Certain items are not included in Free Shipping promos, such as nautical rope, and custom items.
- Custom items are not eligible for promotional discounts, unless discussed at the time of negotiation and explicitly noted.
Expectations of Product:
- We try to the best of our ability to put all the information required for you to make an educated purchase. If there is a question about the size, color, fitment, design... Please ask these questions before you order. As said before, because of the large variety of color and options we provide, we are a make to order business and do not provide refunds for many of our products as we make them to your order and have quite a bit of time and money wrapped up in each order. If you have questions about a product attribute such as color or size, we recommend you email us or call us to ask for more definition as we are happy to help. Or if you are unsure, purchase one and try it out. If a size of a finial, or a color of a product does not meet your expectations. This does not constitute a reasonable reason for a return at our expense. We are a small family business and while some companies who outsource their products for cheap can provide this type service, We are not set up with this amount of profit margin to provide you with that service. We want to give the best value to our customers and this means not spreading the return cost of products to our good customer. All we ask is for our customers to respect our business and work as much as we adore our customers. If for some reason we messed something up, we will most definitely make it right, because we always want to operate with integrity and fairness.