Thank you for shopping at Madison Iron and Wood
Here at Madison Iron and Wood, we consider ourselves metal artists and we meticulously craft every item to order in our Madison, Indiana workshop at the time you place your order. Our goal is to make sure you are satisfied with our work and your purchase. We are a veteran owned family ran small business who appreciates your patronage and support.
Shipping/Production Time:
The production time for most of our signs and post caps are 3-5 business days, if you have a large order the production time may stretch out to 10-15 business days. This includes the time it takes to design, cut, sand, weld, powder-coat, and package your order.
The production time for Brackets, Gate and Fence Decorations is typically 10-15 business days. We strive to exceed these times with every order. This production estimate includes the time it takes to design, cut, sand, bend, weld, powder-coat and package your order.
The production time for custom orders is 10-15 business days from the final draft.
Delivery Cost and Delivery Time Estimates (Domestic Only):
Order Total less than $100 (Excludes Rope-billed by location and weight)
- Method USPS & FedEx
- Delivery Time: 3-5 days (Carrier Estimates Only)
- Cost: $8.95
Order Total $100.01 to $149.99 (Excludes Rope-billed by location and weight)
- Method USPS & FedEx
- Delivery Time 3-5 days (Carrier Estimates Only)
- Cost: $12.95
Order Total $150 or more (Excludes Rope & Barn Door Hardware)
- Method USPS & FedEx
- Delivery Time 5-8 days (Carrier Estimates Only)
- Cost: Free (Excludes Rope & Barn Door Hardware)
Please Note: A tracking number will be emailed to you so that you can follow your orders progress right through final delivery to your address. If you do not receive your order within two weeks, please reach out to us via our Contact Us Form so that we can help you!
Returns Policy:
Non-Allowed Returns/Refunds
No returns are allowed on the following items: Custom Orders, True Size Post Caps, Nautical Rope, Signs, Gate Panel(s), Fence Decorations, Barn Door Hardware, Truss brackets, Bolts, and all brackets that are made to order and are custom in nature due to the variety of angles, sizes, configuration. These items cannot be returned or exchanged unless damaged or defective at the time of delivery. If an item is damaged by the carrier, we require you to follow the carriers' guidelines. We will assist with filing any damage claim; however, it is your responsibility to take pictures of the damaged item and return the damaged product to the carrier for us to receive a refund and therefore provide a refund to you and or a replacement. If we made a mistake with your order and it is our error, we will make it right.
Claims for Loss or Damage (usps.com)
Undeliverable Items:
- If an order is returned to Madison Iron and Wood due to an incorrect address provided by the buyer or because of unsuccessful delivery attempts by the shipping company, we’ll gladly resend the order. However, please note that an additional shipping cost for the second delivery attempt will apply. If you do not receive service from USPS or FedEx please place this info in the notes section of your order.
- If the buyer chooses to not have an order reshipped, we will refund the product cost for post caps and nautical rope holders less a 30% restocking fee and all shipping expenses. We will not refund items such as signs and brackets that are listed as non-returnable.
- If the carrier confirms delivery of an order but the buyer indicates they did not receive the order for any reason, we will be happy to assist in tracking the order, but the buyer is responsible for filing a claim directly with the carrier. We are ultimately not responsible for the loss after it has been marked delivered, but we will do all we can to help resolve the situation.
Returnable Items
The following is the return policy for post caps (except for true size or custom which are non-returnable), flags and nautical rope rings, we allow returns minus a 30% processing fee. Shipping costs are non-refundable and return shipping costs are paid by the buyer. To be eligible the Buyer must contact Madison Iron and Wood via email (mail@madisonironandwood.com) or phone (812) 748-2021 to initiate the return. Returnable item(s) must be sent back within 15 calendar days from the date of receipt and the item(s) must be received in the same packaging and state as it was shipped. We cannot refund items that are damaged in transit back to us due to not being packaged properly.
Shipping outside of the Continental United States
- We do not currently offer shipping outside the continental United States because of the costs and extended delivery times associated with border crossings. However, should an exception be granted, the following conditions will apply:
- We do not cover excise tax or any other misc. shipping charges accessed to your shipment from any country outside of the United States. These are taxes imposed by your country and these are your responsibility when they arrive to you.
- Shipments will be dispatched FOB Origin. Meaning the buyer assumes title and control of the goods when the carrier signs the bill of lading at the origin pick-up location. A tracking number will be provided upon departure from our facility; however, we are not liable once the shipment leaves our premises. Returns and refunds are not accepted.
- We will allow shipment to Canada if the buyer arranges shipping and pick-up: The buyer must contact us beforehand, we will create a custom order without adding shipping costs. Once the order is ready, we will send an email and a picture of contents, the buyer will be responsible for arranging pick-up and delivery with a carrier of their choice. The buyer is also responsible for obtaining insurance on their package if desired, no refunds or returns will be permitted for shipments outside of the Continental United States.
Free Shipping and Promos:
- Free shipping is only available to areas in the continental United States.
- Certain items are not included in Free Shipping promos, such as nautical rope and some brackets (Barn Door Hardware), custom items.
- Items purchased in Bulk that receive a discounted price, if return makes the sale no longer qualify for a discount the discount provided will be re-couped prior to refund being given.
- Custom items are not eligible for promotional discounts, unless discussed at the time of negotiation and explicitly noted.