I ordered 4 x 4 post caps from you guys and you send me 3 1/2 x 3 1/2. So now I have to send it back and pay additional shipping cost and a re-stocking fee. That’s ridiculous when it was you guys that screwed up in the first place. Doing business for the first time. Not a very good experience at all.
I'm sorry you were frustrated with your experience. As explained before, these post caps are made for a nominal sized 4x4 wood post which fit a 3-1/2' post. This is in the product details and a picture in the listing showing the post size that it fits. If the mistake is ours we gladly cover it - no charge. But we make everything to order and to your specifications. That is why we urge you to double check your post sizing in advance of ordering. Thank you for understanding.
Great designs, quality product... Love the results..
I ordered various animals we have around our farm and I couldn’t be happier with them. Love!! Great quality too.